Shopping Service

Placing an order is super easy! You just need to provide us with the link of the item you're interested in. We will provide you with a quote including the purchase value and estimated transportation cost to our offices. Once you're ready to proceed with the order, you'll only need to make a 50% deposit of the purchase value. You can do this via bank deposit or online transfer to our account, by adding money to your Wallet in our app, or paying in cash or with a card at our offices.

We care about your safety and full compliance with all regulations. For that reason, certain items are strictly prohibited—whether for purchase through our locker service or assisted online shopping, or for domestic shipping.

Prohibited items include:

- Firearms

- Firearm accessories and parts

- Knives

- Perishables

- Vapes

- Vape liquids and accessories

- Narcotics

- Plants

- Live animals

- Explosives

- Drugs

- Medications

- Cash

- Credit cards

- Checks

If you’re unsure whether an item is allowed, you can send us the link via WhatsApp and we’ll be happy to check it for you before you buy.

The total of the desired item consists of the sum of the purchase amount and the transportation cost from Miami to your preferred branch.

It is not necessary. To make a purchase, you can also send us the URL/link of the item via our WhatsApp, making the process much more practical and fast.

Our agents will provide a quote and the minimum deposit required to place the order (initially 50% of the purchase value).

With the air cargo service, we provide you with a free Miami address so you can make online purchases using your Visa/Mastercard and we'll take care of bringing your packages from Miami to Panama. On the other hand, the assisted shopping service is ideal if you'd prefer us to make the purchase for you, either because you don't have an international card or because you want us to handle the entire process from start to finish.

When making purchases, remember that packages have two transit times:

1. From origin → Miami: This time is provided by the seller or store, as it varies depending on the item’s location and/or availability.

1. From Miami → your preferred branch: Once the packages are delivered to Miami, our transit time is only 2 - 3 business days to your selected branch.

When using our shopping service, the transportation cost from Miami to your branch is calculated using the Silver Rate, which is $2.50 considering the higher value between the shipping weight or volumetric weight.

Once you have packages available for delivery, you can access the app and go to Menu → Home Deliveries → Home & National Deliveries and follow the steps.

We have no restrictions on stores! If you want to shop from a specific one, you can send us the link via WhatsApp and we'll check to ensure it's safe for shopping.

It will depend on several factors, such as the size and weight of the shipment. Here’s a breakdown to help you choose the best option for your purchase:

1. Transit time: Our air freight service offers a transit time of just 2 to 3 days from Miami to you, while maritime freight has a transit time of 15 to 20 business days.

2. Type of load: Ocean freight is intended for large or heavy shipments, recommended for 110 pounds and up.

For more information, check our Ocean Freight section here.

Once you have packages available for delivery, we will notify you of their arrival through a notification on the app, WhatsApp, and email.

Yes. The shopping service includes a 5% fee on the final value of the product at the time of purchase. This fee does not include the shipping cost to Panama, which is calculated separately based on the weight or volume of each package received.

In some cases, this fee may be up to 8% when the purchase is made using a U.S. card, due to additional costs associated with the payment method.